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Job Descriptions

Mail Room Worker

Mailroom workers (or clerks) work for large business or corporations that have their own mailroom. If you are a mailroom worker, you will have some clearly defined and repetitive tasks (e.g., sorting through mail and categorizing it).


This job will require a high school diploma and/or a GED certificate.

Previous Experience

Previous experience doing similar work (e.g., sorting) is preferred. Although many employers prefer that you have previous experience in the same or similar area of employment setting, it is strongly encouraged that you apply anyways.

Job Duties

  • Receive incoming mail such as letters, packages, and parcels.
  • Lift and unload containers of mail.
  • Sort and categorize mail and place mail into personal mailboxes (if located in the mailroom).
  • Receive outgoing mail.
  • Weigh packages and letters using postage meters and attach proper postage.
  • Place incoming or outgoing mail into bins, bags, or carts for delivery.
  • Maintain a clean and orderly mailroom.
  • Your employer may also ask you to carry out additional duties than those listed here.

What’s Your Scene?

This job requires that you are able to work ‘Out of the Scene’. If you are working as a mailroom worker (or clerk), you will not be working with the public on a regular basis.  However, you may be required to speak with and interact with co-workers (e.g., other mailroom workers) or take direction from supervisors.

Skills / Abilities

Oral Comprehension - Demonstrated ability to follow verbal instructions and ideas.

Number and Alphabet Visual Discrimination - The ability to recognize sequences of letters and numbers and visually match sequences and pictures.

Manual Dexterity - This job requires the repeated and coordinated use of your arms, hands, wrists, and fingers to sort and categorize mail.

Environmental Demands

Location - If you work in the mailroom, you will be indoors in a climate-controlled setting.

Noise Level - The noise level will usually be low to moderate.

Lighting Level - Office buildings usually use florescent lighting.

Work Hours - This job may have short working shifts. Most businesses or offices are open from 9am to 5pm. You will need to check with your supervisor for the schedule.

Amount of Movement - This job typically requires that you stand or sit.  You will need to be able to sit, stand, walk, lift, and carry items for this job. For example, you may need to lift a box of mail onto table and stand at the table to sort through the mail.

Cleanliness and Odors - This job setting is generally clean. You will also want to make sure you keep your work area and surrounding areas neat and tidy.

Work Attire - Work attire will typically be business casual clothing.

Structure and Predictability - This job will typically have a higher degree of structure and predictability.  This means that you will usually complete the same tasks each day and you may be able to complete these tasks in the same order each day (e.g., sorting through and categorizing mail).  You will probably know how long each task should take you to complete.  You may work in the same area each day, and you will probably interact with the same people each day.

What's the Pace?

    • Steady: In most cases, the work pace will be steady, which means that you will always have some work to do.  When the work pace is steady, you are working at a level “5” on a scale of “1” (nothing to do) to “10” (extremely busy, rushed pace).

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