Apologize for Mistakes
It is okay if you make a mistake. Everybody makes mistakes sometimes. If you are working with customers, you need to apologize when you make a mistake that directly affects them.
There are several reasons why you should try to do this:
- Sometimes, it can make a frustrated customer feel better when they hear "I’m sorry."
- It tells them that you did not mean to make the mistake.
- Many companies expect employees to apologize for mistakes. It’s part of providing quality customer service.
Here are a few examples of mistakes you might make:
- You return incorrect change.
- You give incorrect instructions.
- You give inaccurate or unclear information.
- You work too slowly, causing the customer to wait longer.
- You misunderstand what the customer tells you.